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For laboratory & research use only — not for human consumption.

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Shipping & Returns

Last updated: June 23, 2026

Processing & Shipping

Orders are typically processed within 1–2 business days. Products ship in discreet, temperature-aware packaging via trusted carriers (USPS, FedEx, DHL). You'll receive tracking information once your order is dispatched.

Discreet Packaging

Every order ships in plain, unbranded packaging to protect your privacy. Cold-sensitive products are packed to maintain stability during transit.

International Orders

We ship worldwide on most products. International customers are responsible for any customs duties, taxes, and for ensuring compliance with local import regulations.

Returns & Damaged Orders

Due to the sensitive nature of research materials, we cannot accept returns on opened products. If your order arrives damaged, incorrect, or defective, contact us within 7 days of delivery with your order number and photos, and we'll arrange a replacement or refund.

Order Issues

If your tracking shows delivered but you haven't received your order, or you have any other concern, reach out to our support team and we'll help resolve it.